Shipping Policy
Shipping Policy
Thank you for shopping with Cartiva. Below you’ll find everything you need to know about how we process and ship orders.
Order Processing Time
All orders are processed within 1–3 business days after purchase. During high-demand periods or holidays, processing may take slightly longer.
Once your order is processed, it will be shipped and you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times:
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United States: 7–15 business days
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International Orders: 10–20 business days
Please note that delivery times may vary depending on your location, customs delays, or carrier issues.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this to monitor your package in real time until it arrives.
Shipping Costs
We offer free shipping on most orders unless otherwise stated at checkout. Any applicable shipping fees will be clearly displayed before purchase.
Delays & Issues
Occasionally, delays may occur due to:
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Customs processing
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High order volume
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Carrier disruptions
If your order is significantly delayed, please contact us and we will assist you immediately.
Lost or Missing Packages
If your package appears lost or hasn’t updated for an extended period, contact us so we can investigate and resolve the issue as quickly as possible.
Contact
For any shipping-related questions, reach out to us at:
buildaghbank@icloud.com
Cartiva Team
We appreciate your patience and support.
Returns & Refund Policy
At Cartiva, your satisfaction is our priority. If you’re not completely happy with your order, we’re here to help.
Returns
We accept returns within 30 days of delivery under the following conditions:
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Item must be unused and in its original packaging
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Proof of purchase is required
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Item must not be marked as final sale (if applicable)
To start a return, contact us at:
buildaghbank@icloud.com
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed to your original payment method
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Processing time is typically 5–10 business days
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will offer either:
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A replacement
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Or a full refund
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company (it may take time to process)
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Contact your bank for processing delays
If you’ve done all of this and still have not received your refund, please contact us.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Used products
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Items not in original condition
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Items returned after 30 days
Contact Us
For any questions about returns or refunds, reach out to:
buildaghbank@icloud.com
Cartiva Support Team
We’re committed to making sure you have a smooth and trustworthy shopping experience.